Please contact your local Ford Dealer-distributor , or contact the Ford call center customer relationship team.

Yes, Ford genuine parts and accessories are guaranteed for a period of 12 months or 20,000 kilometres, whichever occurs first (conditions may apply).

Your New Ford Vehicle Limited Warranty (NVLW) will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Ford warranty will continue to apply if your vehicle is fitted with Ford genuine parts and accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.

Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the service department of your Ford dealers-distributor. Visit the Ford dealer distributor to find your nearest Ford dealers-distributor. Alternatively, you can refer to your customer assistance, warranty and service guide or call the Ford Customer Relationship Centre (CRC).

Contact your nearest Ford Dealer-distributor's service department who can order a replacement customer assistance, warranty and service guide on your behalf.

Please contact your nearest authorised Ford dealership for inspection of the vehicle and if the failure is determined to be as a result of a defect in factory materials or workmanship, it will be covered under the terms of the New Vehicle Limited Warranty (NVLW).

Your local Ford dealers-distributor's parts department will be able to assist you with purchasing a replacement owner's manual. Please visit the dealers-distributor locator for details of your nearest dealership. Click here to locate your nearest dealers-distributor.

Extended warranty can be transferred on the same VIN to the new owner.

Ford warranty products are available for purchase at the time of your Ford purchase from a participating Ford authorised dealers-distributor. They are also available for existing owners of eligible vehicles. Please connect with your local Ford dealers-distributor to find more information in relation to the range of products available and the eligibility requirements. Click here to locate your nearest dealers-distributor.

Ford strongly recommends that you fit Ford genuine parts and accessories to your vehicle. all Ford genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford's new vehicle limited warranty (NVLW) will not cover repairs to your vehicle should the problem be attributed to the installation of a non-genuine component. For further clarification, please refer to your customer assistance, warranty and service guide which details the terms and conditions of your NVLW.

Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle's customer assistance, warranty and service guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.

Only Ford Dealer-distributor are authorised to conduct warranty repairs on Ford vehicles.

Yes, the new vehicle limited warranty is coupelled to the car, not the owner.

Failure to service your vehicle in accordance with Ford recommendations could affect your warranty. For further clarification, please speak to your Ford Dealer-distributor.

The New Vehicle Limited Warranty (NVLW) will not apply to the following items but are not limited to: parts and lubricants used in scheduled services and maintenance, parts that require replacement as a result of normal wear and consumable items. Please consult your Ford Dealer-distributor for further clarifications.

Due to the warranty coverage that may differ depending on the market and vehicle model please consult your customer assistance, warranty and service guide for your warranty terms. If you have any further questions rearding your warranty terms, please contact your Ford Dealer-distributor or the Ford customer relationship centre for more information.

In the event of a breakdown please contact the roadside assistance team for assistance.

Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.

Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your dealers-distributor’s service manager. If your concern relates to the sale of a vehicle, you should speak to the dealers-distributor's sales manager. If you are unable to resolve the issue after speaking to the dealer’s service or sales managers, you should discuss your concerns with the dealers-distributor principal. If the dealer principal is unable to resolve your issue, please contact Ford customer relationship team on Ford call center.

The best point of contact is the sales consultant you have been dealing with. If you are not satisfied and wish to talk to someone else, the dealer principal should be your next port of call. If the dealer principal is unable to resolve your issue, please contact Ford customer relationship team on the Ford call center.

In the event of a breakdown please contact the roadside assistance team for assistance.

If your keys are locked in your vehicle, please contact Ford roadside assist (if applicable to your vehicle). If you do not have Ford roadside assistance, please contact your nearest Ford dealer. Click here to locate your nearest dealer.

For more information on Ford roadside assistance, please click here, or call us.

Your warranty book will inform you of the suitable fuel for your vehicle.

Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, vehicle equipment and speed amongst other factors. Fuel-consumption figures for new vehicles are tested according to a government standard.

Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, and speed amongst other factors.

It is important that you complete the change of ownership form located at the back of the owners' manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the owners' manual is not available contact your nearest Ford dealer who can order a replacement manual on your behalf. Also, continue getting your car serviced according to the maintenance schedule in your customer assistance, warranty and service guide.

Whilst we would encourage you to return to the dealer who originally sold the vehicle, any Ford dealer can service your vehicle nationally.

For more information please refer to the instructions in your owner's manual. If further assistance is required, please contact your local Ford Dealer-distributor.

The radio code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the radio code for your vehicle, you will need to visit your local Ford Dealer-distributor and provide proof of ownership for your vehicle. There may be a small charge for this service

For detailed information on how SYNC works, please head over to our SYNC site or contact your Local Distributor.

Vehicle keys have security features to prevent vehicle theft and need to be programmed to operate correctly with your vehicle. If you have lost a key and would like to have additional keys programmed to your vehicle, you should visit your local Ford dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.

The towing capacity of your Ford will vary depending on the model of vehicle you are driving and the towing equipment that has been fitted. If your vehicle has been fitted with a Ford genuine tow bar, there will be a placard on the vehicle showing the capacity. If you need further details, please refer to your owner's manual under "Trailer Towing" for full specifications of your vehicle.

Please contact us with details of your request.

All vehicles have a Vehicle Identification Number (VIN) consisting of a structured combination of 17 characters. The VIN appears in a number of locations on a vehicle. For more information on locating your vehicle's VIN, please refer the section "Vehicle Identification" in your owner's manual.

Ford dealer-distributor staff have Ford-designed and delivered technician training, to correctly service your vehicle. Click here to learn more about the benefits of servicing your Ford at an authorised Ford service centre.

For part prices, please contact the Parts department of your authorised Ford dealer who will be able to price and order your genuine Ford parts. For recommended retail pricing for genuine Ford accessories, you can visit https://www.myfordaccessory.com/ or you can contact your Ford Dealer-distributor.

Ford Dealer staff have Ford-designed and delivered technician training, to correctly service your vehicle. Click here to learn more about the benefits of servicing your Ford at an authorised Ford service centre.

For scheduled maintenance and repairs, please contact your nearest Ford dealership for quotation.

Every new Ford vehicle comes with a ‘Scheduled Service Plan’. Please refer to your warranty book for the details of scheduled servicing frequency. For the costs of scheduled servicing, please connect with your local Ford dealer. Click here to locate your nearest dealer.

If you have a concern with your vehicle, you should contact your Ford dealer-distributor so that they can investigate on your behalf. If your Ford dealer is unable to help you, you should speak to the dealership's service manager or dealer principal.

Unfortunately, Ford does not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request. You could contact your local Ford dealer-distributor as they may have serviced the vehicle, and they may be able to assist you.

Every Ford service centre in your country is authorised to work on your Ford, whether it's a scheduled service or an unexpected repair, so you can visit any one of them. To find your nearest Ford dealer refer to the dealer locator here.

It is a complimentary inspection after the first 3,000 kms and there is no labour cost charged to customers.

For the peace of mind of new owners, your Ford Dealer is able to provide a complimentary inspection of your new vehicle after 3,000km, or 2 months, whichever occurs first. Please refer to your Customer Assistance and Warranty Guide for further details of servicing requirements.

Your Owner's Manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions. 

Details of the work that should be carried out as part of scheduled servicing can be found in your Customer Assistance, Warranty and Service Guide.

Please Note - Ford DOES NOT recommend the fitment of non-genuine or unauthorised seat covers to a vehicle fitted with side impact airbags, as they may impair the deployment of the side impact airbags if required.

Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.