Dear Customer,

During this time of heightened concern and uncertainty, we want to ensure you that the health and safety of our customers, employees, dealers, and partners remains our highest priority.

We have a dedicated global team closely monitoring the coronavirus situation, including following the latest advice from leading medical professionals, and directives from government officials and local authorities across our markets.

We are planning and acting accordingly to provide safe, efficient, and convenient services and customer care through a number of our Ford dealers.

Additional Precautions in our Dealerships

All Ford dealership staff have been advised to strictly adhere to the following:

• Refrain from shaking hands and practice active social distancing during customer interactions.
• Wear necessary protective gear to ensure proper hygiene during any customer interaction.
• Provide hand sanitizer dispensers across the business, particularly in high visibility and high traffic areas.
• Increase frequency of cleaning high-touch surfaces in public areas with additional staffing.
• If an employee is experiencing any flu-like symptoms, they will be asked to promptly seek medical advice and remain at home until they are free of symptoms.

These are extraordinary times. As our valued Ford customer, we will continue to keep you informed of important updates, initiatives or developments regarding the services we provide.

Additionally, our Customer Care Hotline and social media channels are being staffed 7 days a week, to receive and respond to your inquiries and concerns. Please feel free to reach out to us at 800 844 3673, menacac@ford.com, or via facebook.com/Ford Middle East

Please stay safe and continue to take precautions to help protect you and your loved ones.
 

Chris Noel

Managing Director, Ford Middle East

Countermeasure at Ford Dealers