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Frequently Asked Questions

Frequently Asked Questions

Frequently Asked Questions

Ford FAQs

Buying a Ford

Buying a Ford

  • I have a technical question concerning a Ford vehicle. Where do I go?

    I have a technical question concerning a Ford vehicle. Where do I go?

    For technical information, you should contact your Ford Dealer - our Dealers are our technical experts and will be able to assist you.

    For technical information, you should contact your Ford Dealer - our Dealers are our technical experts and will be able to assist you.

  • Where can I find a list of Authorised Ford Dealers?

    Where can I find a list of Authorised Ford Dealers?

    Please visit our me.ford.com website, select the country you are browsing from, on the home page you will be able to use the 'find your nearest dealer locator' form or call the Ford call center

    Please visit our me.ford.com website, select the country you are browsing from, on the home page you will be able to use the 'find your nearest dealer locator' form or call the Ford call center

  • I need to discuss my sales contract. Who can I call?

    I need to discuss my sales contract. Who can I call?

    A sales contract, or purchase negotiation, is a legally binding document between a customer and an authorised Ford dealership. If further assistance is required, the dealership's sales manager or dealer principal will be pleased to help. Click here to locate your nearest dealer.

    A sales contract, or purchase negotiation, is a legally binding document between a customer and an authorised Ford dealership. If further assistance is required, the dealership's sales manager or dealer principal will be pleased to help. Click here to locate your nearest dealer.

  • I want to buy a new Ford now. Where should I look for the latest offers?

    I want to buy a new Ford now. Where should I look for the latest offers?

    If you intend to make a purchase soon and are looking for specials offers, we encourage you to visit a Ford dealership in your country and further discuss your purchase requirements. Click here to locate your nearest dealer.

    If you intend to make a purchase soon and are looking for specials offers, we encourage you to visit a Ford dealership in your country and further discuss your purchase requirements. Click here to locate your nearest dealer.

  • Where can I find Ford vehicle pricing information?

    Where can I find Ford vehicle pricing information?

    We encourage you to visit your local Ford Dealer. If you intend to make a purchase soon and are looking for special offers, the offers section on our local dealer websites is a good place to start.

    We encourage you to visit your local Ford Dealer. If you intend to make a purchase soon and are looking for special offers, the offers section on our local dealer websites is a good place to start.

Ford Warranties and Field Service Actions

Ford Warranties and Field Service Actions

  • I think my Ford may be affected by a recent Field Service Action. Where do I go for more information?

    I think my Ford may be affected by a recent Field Service Action. Where do I go for more information?

    Please contact your local Ford Dealer, or contact the Ford call center customer relationship team.

    Please contact your local Ford Dealer, or contact the Ford call center customer relationship team.

  • Are Ford parts and accessories covered by a warranty?

    Are Ford parts and accessories covered by a warranty?

    Yes, Ford genuine parts and accessories are guaranteed for a period of 12 months or 20,000 kilometres, whichever occurs first (conditions may apply).

    Yes, Ford genuine parts and accessories are guaranteed for a period of 12 months or 20,000 kilometres, whichever occurs first (conditions may apply).

  • Can I modify my car and if so, what will happen to my warranty?

    Can I modify my car and if so, what will happen to my warranty?

    Your New Ford Vehicle Limited Warranty (NVLW) will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Ford warranty will continue to apply if your vehicle is fitted with Ford genuine parts and accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.

    Your New Ford Vehicle Limited Warranty (NVLW) will continue to apply to original components of the vehicle providing they have not been altered from the manufacturer's specification or impacted by the modifications. Also, the Ford warranty will continue to apply if your vehicle is fitted with Ford genuine parts and accessories. However, any damage resulting from non-genuine parts or accessories will not be covered.

  • How do I find out what items are covered under warranty?

    How do I find out what items are covered under warranty?

    Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the service department of your Ford dealer. Visit the Ford dealer locator to find your nearest Ford dealer. Alternatively, you can refer to your customer assistance, warranty and service guide or call the Ford Customer Relationship Centre (CRC).

    Should you have any questions regarding component and repair coverage under warranty, we suggest speaking with the service department of your Ford dealer. Visit the Ford dealer locator to find your nearest Ford dealer. Alternatively, you can refer to your customer assistance, warranty and service guide or call the Ford Customer Relationship Centre (CRC).

  • I can't find my customer assistance, warranty and service guide - what should I do?

    I can't find my customer assistance, warranty and service guide - what should I do?

    Contact your nearest Ford Dealer's service department who can order a replacement customer assistance, warranty and service guide on your behalf.

    Contact your nearest Ford Dealer's service department who can order a replacement customer assistance, warranty and service guide on your behalf.

  • I have a concern with my vehicle and would like to know whether it will be covered under warranty.

    I have a concern with my vehicle and would like to know whether it will be covered under warranty.

    Please contact your nearest authorised Ford dealership for inspection of the vehicle and if the failure is determined to be as a result of a defect in factory materials or workmanship, it will be covered under the terms of the New Vehicle Limited Warranty (NVLW).

    Please contact your nearest authorised Ford dealership for inspection of the vehicle and if the failure is determined to be as a result of a defect in factory materials or workmanship, it will be covered under the terms of the New Vehicle Limited Warranty (NVLW).

  • I need an owners manual for a particular model. can you help?

    I need an owners manual for a particular model. can you help?

    Your local Ford dealer's parts department will be able to assist you with purchasing a replacement owner's manual. Please visit the dealer locator for details of your nearest dealership. Click here to locate your nearest dealer.

    Your local Ford dealer's parts department will be able to assist you with purchasing a replacement owner's manual. Please visit the dealer locator for details of your nearest dealership. Click here to locate your nearest dealer.

  • I recently sold my vehicle; can I transfer the Ford Extended Warranty to the new owner?

    I recently sold my vehicle; can I transfer the Ford Extended Warranty to the new owner?

    Extended warranty can be transferred on the same VIN to the new owner.

    Extended warranty can be transferred on the same VIN to the new owner.

  • I would like some information about the Ford Extended Warranties.

    I would like some information about the Ford Extended Warranties.

    Ford warranty products are available for purchase at the time of your Ford purchase from a participating Ford authorised dealer. They are also available for existing owners of eligible vehicles. Please connect with your local Ford dealer to find more information in relation to the range of products available and the eligibility requirements. Click here to locate your nearest dealer.

    Ford warranty products are available for purchase at the time of your Ford purchase from a participating Ford authorised dealer. They are also available for existing owners of eligible vehicles. Please connect with your local Ford dealer to find more information in relation to the range of products available and the eligibility requirements. Click here to locate your nearest dealer.

  • If I fit aftermarket parts to my vehicle, will this affect my warranty?

    If I fit aftermarket parts to my vehicle, will this affect my warranty?

    Ford strongly recommends that you fit Ford genuine parts and accessories to your vehicle. all Ford genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford's new vehicle limited warranty (NVLW) will not cover repairs to your vehicle should the problem be attributed to the installation of a non-genuine component. For further clarification, please refer to your customer assistance, warranty and service guide which details the terms and conditions of your NVLW.

    Ford strongly recommends that you fit Ford genuine parts and accessories to your vehicle. all Ford genuine parts and accessories come with a 12 month or 20,000km warranty (whichever comes first). Ford's new vehicle limited warranty (NVLW) will not cover repairs to your vehicle should the problem be attributed to the installation of a non-genuine component. For further clarification, please refer to your customer assistance, warranty and service guide which details the terms and conditions of your NVLW.

  • If I leave a lengthy time between services, will this impact my warranty?

    If I leave a lengthy time between services, will this impact my warranty?

    Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle's customer assistance, warranty and service guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.

    Regular scheduled servicing is vital to maintain the performance of your car. You should always follow the recommended service intervals as outlined in your vehicle's customer assistance, warranty and service guide, including any additional service requirements that your vehicle may need. Your Ford warranty does not cover damage caused by inadequate maintenance.

  • In order to have warranty work carried out, do I need to return to an authorised ford dealer?

    In order to have warranty work carried out, do I need to return to an authorised ford dealer?

    Only Ford Dealer are authorised to conduct warranty repairs on Ford vehicles.

    Only Ford Dealer are authorised to conduct warranty repairs on Ford vehicles.

  • Is the new vehicle limited warranty transferable with the vehicle?

    Is the new vehicle limited warranty transferable with the vehicle?

    Yes, the new vehicle limited warranty is coupelled to the car, not the owner.

    Yes, the new vehicle limited warranty is coupelled to the car, not the owner.

  • My vehicle has missed a scheduled service. Will this be a problem in relation to my warranty?

    My vehicle has missed a scheduled service. Will this be a problem in relation to my warranty?

    Failure to service your vehicle in accordance with Ford recommendations could affect your warranty. For further clarification, please speak to your Ford Dealer.

    Failure to service your vehicle in accordance with Ford recommendations could affect your warranty. For further clarification, please speak to your Ford Dealer.

  • What are the costs not covered by the Ford New Vehicle Limited Warranty?

    What are the costs not covered by the Ford New Vehicle Limited Warranty?

    The New Vehicle Limited Warranty (NVLW) will not apply to the following items but are not limited to: parts and lubricants used in scheduled services and maintenance, parts that require replacement as a result of normal wear and consumable items. Please consult your Ford Dealer for further clarifications.

    The New Vehicle Limited Warranty (NVLW) will not apply to the following items but are not limited to: parts and lubricants used in scheduled services and maintenance, parts that require replacement as a result of normal wear and consumable items. Please consult your Ford Dealer for further clarifications.

  • What is the standard coverage of the Ford New Vehicle Limited Warranty?

    What is the standard coverage of the Ford New Vehicle Limited Warranty?

    Due to the warranty coverage that may differ depending on the market and vehicle model please consult your customer assistance, warranty and service guide for your warranty terms. If you have any further questions rearding your warranty terms, please contact your Ford Dealer or the Ford customer relationship centre for more information.

    Due to the warranty coverage that may differ depending on the market and vehicle model please consult your customer assistance, warranty and service guide for your warranty terms. If you have any further questions rearding your warranty terms, please contact your Ford Dealer or the Ford customer relationship centre for more information.

  • What should I do in the event of a breakdown if an authorised Ford dealer is not available at that time?

    What should I do in the event of a breakdown if an authorised Ford dealer is not available at that time?

    In the event of a breakdown please contact the roadside assistance team for assistance.

    In the event of a breakdown please contact the roadside assistance team for assistance.

Owning a Ford

Owning a Ford

  • How to obtain a duplicate vehicle key?

    How to obtain a duplicate vehicle key?

    Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.

    Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.

  • I have a problem with my vehicle or with my particular Dealership. Who should I speak to?

    I have a problem with my vehicle or with my particular Dealership. Who should I speak to?

    Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your dealer’s service manager. If your concern relates to the sale of a vehicle, you should speak to the dealer's sales manager. If you are unable to resolve the issue after speaking to the dealer’s service or sales managers, you should discuss your concerns with the dealer principal. If the dealer principal is unable to resolve your issue, please contact Ford customer relationship team on Ford call center.

    Should a problem arise from the servicing or maintenance of your vehicle, you should discuss the issue with your dealer’s service manager. If your concern relates to the sale of a vehicle, you should speak to the dealer's sales manager. If you are unable to resolve the issue after speaking to the dealer’s service or sales managers, you should discuss your concerns with the dealer principal. If the dealer principal is unable to resolve your issue, please contact Ford customer relationship team on Ford call center.

  • I have just purchased a new vehicle and have some concerns I would like to discuss with the Dealership. Who is the best person to talk to?

    I have just purchased a new vehicle and have some concerns I would like to discuss with the Dealership. Who is the best person to talk to?

    The best point of contact is the sales consultant you have been dealing with. If you are not satisfied and wish to talk to someone else, the dealer principal should be your next port of call. If the dealer principal is unable to resolve your issue, please contact Ford customer relationship team on the Ford call center.

    The best point of contact is the sales consultant you have been dealing with. If you are not satisfied and wish to talk to someone else, the dealer principal should be your next port of call. If the dealer principal is unable to resolve your issue, please contact Ford customer relationship team on the Ford call center.

  • How do I find out if I have Ford Roadside Assistance?

    How do I find out if I have Ford Roadside Assistance?

    In the event of a breakdown please contact the roadside assistance team for assistance.

    In the event of a breakdown please contact the roadside assistance team for assistance.

  • I have locked myself out of my car. What do I do?

    I have locked myself out of my car. What do I do?

    If your keys are locked in your vehicle, please contact Ford roadside assist (if applicable to your vehicle). If you do not have Ford roadside assistance, please contact your nearest Ford dealer. Click here to locate your nearest dealer.

    If your keys are locked in your vehicle, please contact Ford roadside assist (if applicable to your vehicle). If you do not have Ford roadside assistance, please contact your nearest Ford dealer. Click here to locate your nearest dealer.

  • What roadside service is offered?

    What roadside service is offered?

    For more information on Ford roadside assistance, please click here, or call us.

    For more information on Ford roadside assistance, please click here, or call us.

  • What kind of fuel should I use for my Ford vehicle?

    What kind of fuel should I use for my Ford vehicle?

    Your warranty book will inform you of the suitable fuel for your vehicle.

    Your warranty book will inform you of the suitable fuel for your vehicle.

  • How is the fuel consumption of my vehicle calculated?

    How is the fuel consumption of my vehicle calculated?

    Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, vehicle equipment and speed amongst other factors. Fuel-consumption figures for new vehicles are tested according to a government standard.

    Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, vehicle equipment and speed amongst other factors. Fuel-consumption figures for new vehicles are tested according to a government standard.

  • What is the fuel consumption figure for my vehicle?

    What is the fuel consumption figure for my vehicle?

    Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, and speed amongst other factors.

    Fuel consumption of your vehicle can vary depending upon a combination of factors including travel conditions, climate, driver operating technique, road terrain, and speed amongst other factors.

  • I've just taken ownership of a used Ford. What do I do?

    I've just taken ownership of a used Ford. What do I do?

    It is important that you complete the change of ownership form located at the back of the owners' manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the owners' manual is not available contact your nearest Ford dealer who can order a replacement manual on your behalf. Also, continue getting your car serviced according to the maintenance schedule in your customer assistance, warranty and service guide.

    It is important that you complete the change of ownership form located at the back of the owners' manual and return it to Ford so that you can be contacted with information pertaining to your Ford vehicle in the future. If the owners' manual is not available contact your nearest Ford dealer who can order a replacement manual on your behalf. Also, continue getting your car serviced according to the maintenance schedule in your customer assistance, warranty and service guide.

  • Do I have to use the same dealer that sold me my car for servicing? 

    Do I have to use the same dealer that sold me my car for servicing? 

    Whilst we would encourage you to return to the dealer who originally sold the vehicle, any Ford dealer can service your vehicle nationally.

    Whilst we would encourage you to return to the dealer who originally sold the vehicle, any Ford dealer can service your vehicle nationally.

  • I want to enter my radio pin code but am unable to. How do I enter my radio pin code?

    I want to enter my radio pin code but am unable to. How do I enter my radio pin code?

    For more information please refer to the instructions in your owner's manual. If further assistance is required, please contact your local Ford Dealer.

    For more information please refer to the instructions in your owner's manual. If further assistance is required, please contact your local Ford Dealer.

  • What is the radio pin code for my vehicle? How do I get my radio pin? 

    What is the radio pin code for my vehicle? How do I get my radio pin? 

    The radio code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the radio code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a small charge for this service

    The radio code is a security feature of your vehicle and is supplied to the original owner of new vehicles. If you need to obtain the radio code for your vehicle, you will need to visit your local Ford Dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.

  • How does the SYNC system in my vehicle work?

    How does the SYNC system in my vehicle work?

    For detailed information on how SYNC works, please head over to our SYNC site.

    For detailed information on how SYNC works, please head over to our SYNC site.

  • How do I program a new key for my vehicle?

    How do I program a new key for my vehicle?

    Vehicle keys have security features to prevent vehicle theft and need to be programmed to operate correctly with your vehicle. If you have lost a key and would like to have additional keys programmed to your vehicle, you should visit your local Ford dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.

    Vehicle keys have security features to prevent vehicle theft and need to be programmed to operate correctly with your vehicle. If you have lost a key and would like to have additional keys programmed to your vehicle, you should visit your local Ford dealer and provide proof of ownership for your vehicle. There may be a small charge for this service.

  • What is the towing capacity of my Ford vehicle?

    What is the towing capacity of my Ford vehicle?

    The towing capacity of your Ford will vary depending on the model of vehicle you are driving and the towing equipment that has been fitted. If your vehicle has been fitted with a Ford genuine tow bar, there will be a placard on the vehicle showing the capacity. If you need further details, please refer to your owner's manual under "Trailer Towing" for full specifications of your vehicle.

    The towing capacity of your Ford will vary depending on the model of vehicle you are driving and the towing equipment that has been fitted. If your vehicle has been fitted with a Ford genuine tow bar, there will be a placard on the vehicle showing the capacity. If you need further details, please refer to your owner's manual under "Trailer Towing" for full specifications of your vehicle.

  • I have an older Ford vehicle and would like to know what information Ford can give me about the vehicle?

    I have an older Ford vehicle and would like to know what information Ford can give me about the vehicle?

    Please contact us with details of your request.

    Please contact us with details of your request.

  • What is a VIN and how do I locate it?

    What is a VIN and how do I locate it?

    All vehicles have a Vehicle Identification Number (VIN) consisting of a structured combination of 17 characters. The VIN appears in a number of locations on a vehicle. For more information on locating your vehicle's VIN, please refer the section "Vehicle Identification" in your owner's manual.

    All vehicles have a Vehicle Identification Number (VIN) consisting of a structured combination of 17 characters. The VIN appears in a number of locations on a vehicle. For more information on locating your vehicle's VIN, please refer the section "Vehicle Identification" in your owner's manual.

  • What are the benefits of servicing my vehicle within the Ford network?

    What are the benefits of servicing my vehicle within the Ford network?

    Ford dealer staff have Ford-designed and delivered technician training, to correctly service your vehicle. Click here to learn more about the benefits of servicing your Ford at an authorised Ford service centre.

    Ford dealer staff have Ford-designed and delivered technician training, to correctly service your vehicle. Click here to learn more about the benefits of servicing your Ford at an authorised Ford service centre.

  • How do I change my address?

    How do I change my address?

    Please call us on on Ford call center on 8000-444-3673, and one of our representatives will be able to assist you, or you will find a form in the back of your owner's manual that you can complete.

    Please call us on on Ford call center on 8000-444-3673, and one of our representatives will be able to assist you, or you will find a form in the back of your owner's manual that you can complete.

Maintaining a Ford

Maintaining a Ford

  • Where can I find the price for a specific part or accessory?

    Where can I find the price for a specific part or accessory?

    For part prices, please contact the Parts department of your authorised Ford dealer who will be able to price and order your genuine Ford parts. For recommended retail pricing for genuine Ford accessories, you can visit https://www.myfordaccessory.com/ or you can contact your Ford Dealer.

    For part prices, please contact the Parts department of your authorised Ford dealer who will be able to price and order your genuine Ford parts. For recommended retail pricing for genuine Ford accessories, you can visit https://www.myfordaccessory.com/ or you can contact your Ford Dealer.

  • Can I service my vehicle at a local mechanic? Do I have to service my vehicle at a Ford Dealer?

    Can I service my vehicle at a local mechanic? Do I have to service my vehicle at a Ford Dealer?

    Ford Dealer staff have Ford-designed and delivered technician training, to correctly service your vehicle. Click here to learn more about the benefits of servicing your Ford at an authorised Ford service centre.

    Ford Dealer staff have Ford-designed and delivered technician training, to correctly service your vehicle. Click here to learn more about the benefits of servicing your Ford at an authorised Ford service centre.
  • How much will it cost to have my car serviced by Ford?

    How much will it cost to have my car serviced by Ford?

    For scheduled maintenance and repairs, please contact your nearest Ford dealership for quotation.

    For scheduled maintenance and repairs, please contact your nearest Ford dealership for quotation.

  • How often should I get my vehicle serviced?

    How often should I get my vehicle serviced?

    Every new Ford vehicle comes with a ‘Scheduled Service Plan’. Please refer to your warranty book for the details of scheduled servicing frequency. For the costs of scheduled servicing, please connect with your local Ford dealer. Click here to locate your nearest dealer.

    Every new Ford vehicle comes with a ‘Scheduled Service Plan’. Please refer to your warranty book for the details of scheduled servicing frequency. For the costs of scheduled servicing, please connect with your local Ford dealer. Click here to locate your nearest dealer.

  • I have a service concern with my vehicle, what should I do?

    I have a service concern with my vehicle, what should I do?

    If you have a concern with your vehicle, you should contact your Ford dealer so that they can investigate on your behalf. If your Ford dealer is unable to help you, you should speak to the dealership's service manager or dealer principal.

    If you have a concern with your vehicle, you should contact your Ford dealer so that they can investigate on your behalf. If your Ford dealer is unable to help you, you should speak to the dealership's service manager or dealer principal.

  •  I have just bought a pre-owned vehicle. How can I obtain a copy of the service history for my vehicle?

    I have just bought a pre-owned vehicle. How can I obtain a copy of the service history for my vehicle?

    Unfortunately, Ford does not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request. You could contact your local Ford dealer as they may have serviced the vehicle, and they may be able to assist you.

    Unfortunately, Ford does not keep centralised records of vehicles' servicing details, therefore we are unable to help with your request. You could contact your local Ford dealer as they may have serviced the vehicle, and they may be able to assist you.

  • What if I'm travelling and need a service or repair?

    What if I'm travelling and need a service or repair?

    Every Ford service centre in your country is authorised to work on your Ford, whether it's a scheduled service or an unexpected repair, so you can visit any one of them. To find your nearest Ford dealer refer to the dealer locator here.

    Every Ford service centre in your country is authorised to work on your Ford, whether it's a scheduled service or an unexpected repair, so you can visit any one of them. To find your nearest Ford dealer refer to the dealer locator here.

  • Is the first 3,000km inspection free?

    Is the first 3,000km inspection free?

    It is a complimentary inspection after the first 3,000 kms and there is no labour cost charged to customers.

    It is a complimentary inspection after the first 3,000 kms and there is no labour cost charged to customers.

  • When do I first need to take my vehicle in for Service?

    When do I first need to take my vehicle in for Service?

    For the peace of mind of new owners, your Ford Dealer is able to provide a complimentary inspection of your new vehicle after 3,000km, or 2 months, whichever occurs first. Please refer to your Customer Assistance and Warranty Guide for further details of servicing requirements.

    For the peace of mind of new owners, your Ford Dealer is able to provide a complimentary inspection of your new vehicle after 3,000km, or 2 months, whichever occurs first. Please refer to your Customer Assistance and Warranty Guide for further details of servicing requirements.

  • When to have the oil changed in my vehicle?

    When to have the oil changed in my vehicle?

    Your Owner's Manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions. 

    Your Owner's Manual gives a full explanation of maintenance types, and how often services should be performed. This will give you an idea of what kind of maintenance your vehicle requires, and when, based on your typical driving conditions. 

  • Where can I find out details of what should be carried out during the servicing of my vehicle?

    Where can I find out details of what should be carried out during the servicing of my vehicle?

    Details of the work that should be carried out as part of scheduled servicing can be found in your Customer Assistance, Warranty and Service Guide.

    Details of the work that should be carried out as part of scheduled servicing can be found in your Customer Assistance, Warranty and Service Guide.

  • Can I use seat covers for vehicles with side impact airbags?

    Can I use seat covers for vehicles with side impact airbags?

    Please Note - Ford DOES NOT recommend the fitment of non-genuine or unauthorised seat covers to a vehicle fitted with side impact airbags, as they may impair the deployment of the side impact airbags if required.

    Please Note - Ford DOES NOT recommend the fitment of non-genuine or unauthorised seat covers to a vehicle fitted with side impact airbags, as they may impair the deployment of the side impact airbags if required.

  • I have lost my keys? How do I get an extra key for my vehicle?

    I have lost my keys? How do I get an extra key for my vehicle?

    Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.

    Your nearest Ford Dealership Service Department will be able to provide you with additional keys for your vehicle. Please click here to find the details of your nearest Service Department.